Return Policy
Return Policy for Ayur Active Herbals Private Limited
At Ayur Active Herbals, customer satisfaction is our priority. We strive to ensure that you have the best experience with our products. In case you are not satisfied, we offer a flexible return policy. Please review the options below:
1. Return Eligibility
You may return or exchange a product under the following conditions:
- The product is unopened, unused, and in its original packaging.
- The return request is raised within **7 days** of delivery for perishable goods and **15 days** for non-perishable goods.
- The product is damaged, defective, or different from what was ordered.
**Note:** Ayurvedic products once opened or used are not eligible for returns due to hygiene reasons unless there is a manufacturing defect.
### **2. Options for Returns**
#### **A. Refund**
- Refunds will be processed to your original payment method within **7-10 working days** after the product is inspected and approved for return.
- Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or wrong product).
#### **B. Exchange**
- Products eligible for exchange will be replaced with the same or a similar product of equal value.
- Exchanges will be processed within **5 working days** after approval.
**C. Store Credit**
- Customers can opt for store credit, which can be used for future purchases on our website.
- Store credit will be issued within **5-6 working days** after return approval.
### **3. Process for Return or Exchange**
- **Initiate a Return**:
Contact our customer care team at
Email: ayuractiveherbals@gmail.com
Phone: 8218255723
with your order details, reason for return, and supporting images (if applicable).
- **Pack the Item**:
Ensure the product is securely packed to prevent damage during transit.
- **Ship the Item**:
Ship the product to the address provided by our team. Return shipping charges will be borne by the customer unless the issue is due to our error.
- **Approval and Resolution**:
Once we receive and inspect the product, we will process your refund, exchange, or store credit as per your preference.
### **4. Exceptions**
- **Non-Returnable Items**: Customized products, gift cards, and items purchased during clearance sales are not eligible for return.
- Ayur Active reserves the right to deny returns if the product does not meet the eligibility criteria.
### **5. Contact Us**
For any queries, feel free to contact our customer support at:
- Email: ayuractiveherbals@gmail.com
Phone: 8218255723
- **Working Hours**: Monday to Saturday, 10:00 AM to 4:00 PM
We are committed to resolving your concerns promptly.
